11 Chatworth Road, Croydon London, UK
12 Ihiala Street, Area 2, Abuja NG
Note : We help you to Grow your Business
Frequently Asked Questions
How Can We Help You?
General Questions
OcturionTech is a leading technology solutions provider specializing in IT consulting, web development, cybersecurity, cloud automation, AI & machine learning, digital transformation, smart home solutions, and solar energy systems. We help businesses of all sizes leverage cutting-edge technology to achieve their goals and stay competitive in the digital age.
We have offices in two strategic locations:
UK Headquarters: 11 Chatworth Road, Croydon London, UK Nigeria Office: 12 Ihiala Street, Area 2, Abuja NG
This allows us to serve clients across Europe, Africa, and globally with localized support and international expertise.
We serve a diverse range of industries including: Healthcare, Finance & Banking, E-commerce & Retail, Education, Manufacturing, Real Estate, Government & Public Sector, Hospitality, Energy & Utilities, Technology & Startups, and more. Our solutions are tailored to meet the unique challenges and requirements of each industry.
We work with businesses of all sizes! From startups and small businesses to mid-sized companies and large enterprises, we offer scalable solutions tailored to your budget and requirements. Our flexible pricing models and service packages ensure that businesses at any stage can benefit from our expertise.
Services & Solutions
We offer a free initial consultation to understand your business needs, challenges, and goals. Our expert team will assess your current technology infrastructure, discuss your objectives, and recommend the most suitable solutions. Contact us to schedule a consultation, and we'll help you identify the services that will deliver the best ROI for your business.
Our web development process includes: Discovery & Planning - Understanding requirements and goals; Design - Creating wireframes and mockups; Development - Building with modern technologies; Testing - Quality assurance and bug fixes; Launch - Deployment to production; Maintenance - Ongoing support and updates. Typical timelines range from 4-12 weeks depending on project complexity.
Yes! We offer comprehensive cybersecurity solutions including: Security Audits & Assessments, Penetration Testing, Vulnerability Management, Network Security, Data Encryption, Firewall Configuration, Security Monitoring, Incident Response, Compliance Management (GDPR, ISO 27001), Employee Security Training, and 24/7 Security Operations Center (SOC) services.
Absolutely! We specialize in cloud migration services for AWS, Azure, and Google Cloud Platform. Our process includes: assessment of current infrastructure, migration strategy development, data migration planning, application modernization, security implementation, testing and validation, and post-migration support. We ensure minimal downtime and smooth transitions.
Our AI/ML services include: Predictive Analytics, Natural Language Processing (NLP), Computer Vision, Chatbots & Virtual Assistants, Recommendation Engines, Fraud Detection, Sentiment Analysis, Process Automation, Custom ML Model Development, and AI Strategy Consulting. We help businesses leverage AI to improve decision-making and operational efficiency.
Pricing & Payments
Pricing varies based on project scope, complexity, timeline, and specific requirements. We offer flexible pricing models including: Fixed-price projects for defined scopes, Time & Materials for evolving requirements, Monthly Retainers for ongoing support, and Custom Packages tailored to your needs. Contact us for a detailed quote based on your specific requirements.
Yes, we offer flexible payment options for projects over a certain value. Typical payment structures include: initial deposit (30-50%), milestone payments during development, and final payment upon completion. For ongoing services, we offer monthly billing. We accept bank transfers, credit cards, and can discuss custom payment arrangements for enterprise clients.
While we don't have a strict minimum, most of our projects start at £2,000-£5,000 for smaller implementations. For comprehensive solutions like enterprise systems or large-scale web applications, budgets typically range from £10,000 to £100,000+. We're happy to discuss your budget and find solutions that fit your financial parameters.
Yes! We provide free initial consultations (up to 1 hour) and project quotes at no cost. During the consultation, we'll discuss your requirements, challenges, and objectives. Following the consultation, we'll provide a detailed proposal including scope of work, timeline, deliverables, and pricing. There's no obligation to proceed.
Project Timeline & Process
Project timelines vary by complexity: Simple websites - 2-4 weeks; Custom web applications - 8-16 weeks; Enterprise solutions - 3-6 months; Mobile apps - 10-20 weeks; Cloud migrations - 4-12 weeks; Security audits - 1-3 weeks. We'll provide a detailed timeline during the planning phase and keep you updated throughout the project.
Yes, we can accommodate rush projects when possible. We'll assess the requirements and determine if an accelerated timeline is feasible. Rush projects may incur additional fees (typically 20-30% premium) to allocate additional resources and prioritize your project. Contact us immediately to discuss your urgent needs.
After completion, we provide: Final deliverables - All code, documentation, and assets; Training - Usage and administration training; Warranty period - 30-90 days bug fixes; Maintenance options - Ongoing support packages; Future enhancements - Continued partnership opportunities. We remain available for questions and support even after project handover.
We use an agile approach with regular check-ins and reviews. Minor changes within the original scope are included. Significant changes or additions are managed through a change request process where we'll assess impact on timeline and budget. We provide a certain number of revision rounds (typically 2-3) in our proposals, with additional revisions available at agreed rates.
Support & Maintenance
We offer tiered support plans: Basic Support - Email support, 48-hour response; Standard Support - Email & phone, 24-hour response, business hours; Premium Support - Priority support, 4-hour response, extended hours; Enterprise Support - 24/7 support, dedicated account manager, 1-hour critical response. All plans include regular maintenance, security updates, and bug fixes.
Yes, 24/7 support is available through our Premium and Enterprise support plans. This includes round-the-clock monitoring, emergency response, and immediate assistance for critical issues. Standard and Basic plans operate during business hours (Monday-Friday, 9:00 AM - 6:00 PM GMT) with emergency escalation options available.
Emergency response times vary by support plan: Basic - 24 hours; Standard - 4 hours; Premium - 2 hours; Enterprise - 1 hour or less. Critical issues affecting production systems or security are prioritized. We have on-call teams ready to respond to urgent situations at any time.
Yes! We regularly take over maintenance and support of systems built by other developers or in-house teams. We'll conduct an initial assessment to understand the architecture, code quality, and documentation. Based on the assessment, we'll provide a maintenance plan and pricing. We have extensive experience working with various technologies and frameworks.
Technical Questions
We work with a wide range of technologies: Frontend - HTML5, CSS3, JavaScript, React, Angular, Vue.js; Backend - Node.js, Python, PHP, Java, .NET; Databases - MySQL, PostgreSQL, MongoDB, Redis; Cloud - AWS, Azure, Google Cloud; Mobile - iOS, Android, React Native, Flutter; CMS - WordPress, Drupal, Joomla; and many more.
Absolutely! Security is fundamental to everything we build. We follow OWASP guidelines, implement encryption (TLS/SSL), use secure authentication (OAuth, JWT), conduct regular security audits, perform penetration testing, apply the principle of least privilege, sanitize all inputs, and keep all dependencies updated. We also ensure compliance with GDPR, ISO 27001, and industry-specific regulations.
Yes! Upon final payment, you receive full ownership of the custom code developed for your project, including source code, databases, and all project files. We provide complete documentation and ensure smooth handover. We retain rights to reusable components, frameworks, and proprietary tools we've developed. Open-source libraries remain under their respective licenses.
Yes, comprehensive documentation is included with every project: Technical Documentation - Architecture, API references, database schemas; User Guides - How to use features and functionality; Admin Manuals - System administration and configuration; Code Comments - Well-documented source code; Deployment Guides - Setup and deployment procedures. Documentation is provided in formats suitable for your team.
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